Return Policy
We have a 30-day return policy, which means you have 30 days from receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, contact us at info@harlowandstone.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the issue and make it right.
Return Costs
We understand that sometimes a piece may not feel quite right.
As part of our return policy, return shipping costs are the responsibility of the customer. A flat return handling fee of $30-40 AUD applies.
Once your return request is approved, we will provide full instructions on how to return your package.
Exceptions / Non-Returnable Items
Certain items cannot be returned, such as personalised products (special orders or custom items) and personal care products. We also do not accept returns on hazardous materials, flammable liquids or gases.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The quickest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved.
If approved, you will be automatically refunded to your original payment method within 7–14 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@harlowandstone.com.