Shipping Policy

At Harlow & Stone, every order is packed with care — just as it has been for the past 30 years.

We know that behind every order is anticipation, excitement and trust. That is why we take the time to prepare each piece properly before it leaves our hands.

Processing Times

All orders are processed within 1–2 business days of payment confirmation.

During peak periods or seasonal sales, processing times may be slightly longer.

Delivery Times

Once shipped, estimated delivery times within Australia are:

🇦🇺 Australia: 6–14 business days

Delivery times may vary slightly depending on location, carrier delays or seasonal demand.

Free Shipping

For a limited time, we are offering free shipping across Australia as part of our Grand Closure Sale. Once these pieces are gone, they will not be restocked.

Tracking Your Order

As soon as your order is shipped, you will receive a confirmation email containing your tracking number. You can follow your parcel at any time using the tracking link provided.

Delays

While we always do our best to ensure timely delivery, delays may occasionally occur due to:

High seasonal demand
Carrier disruptions
Public holidays
Weather or logistical disruptions

We sincerely appreciate your patience and understanding in these situations.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout. Harlow & Stone cannot be held responsible for orders shipped to incorrectly entered addresses.

Lost or Missing Parcels

If your parcel shows as delivered but you cannot locate it, we recommend contacting the carrier directly first. If you still need assistance, please reach out to us and we will do our best to help.

📩 info@harlowandstone.com

Contact

If you have questions about your order or shipping, please contact us at: